Delete your account

Hygivo · Privacy · Cookies · Terms · Support · Delete your account

In the app (fastest)

1. Sign in to Hygivo (phone or web).
2. Open Account (the person icon, top right) › Delete my account.
3. Type your email address to confirm.

Your account is deleted straight away and you are signed out.

Without the app

Email [email protected] from the address you sign in with and ask for your account to be deleted. We will confirm your identity and delete it within one month.

If you own a business

You can delete your account in the app the same way. Deleting it closes your business: everyone's access ends straight away, and its records are kept, closed, for 12 months and then deleted. Export them first if you need a copy (Records › Export records). To keep the business running without you, hand it to someone else instead (Account › Hand over the business). If the business has a subscription that renews, end it first.

What is deleted

• Your sign-in (email address and password). You won't be able to sign in again, and any signed-in sessions stop working.
• Your notification settings, your notifications, and your phone's registration for notifications.
• Your access to every workplace.

What may be kept, and why

Food safety records you made stay with the business, shown as "Former staff member": temperatures, deliveries (including label photos you took), cleaning, allergen approvals and corrections. They are the business's HACCP and traceability records, which it may need to keep. Each business decides how long it keeps them (its retention settings). The business is the controller of these records, so questions about them are best sent to it; we will help it answer.

Next to those records the business sees “Former staff member” rather than your account.

Those records don't keep your Hygivo account: nothing in them can be used to sign in as you or to bring your account back. If you sign up again later with the same email, you start as a new person with no access to your old records.

Other records

• We keep a short record that your account was deleted (a reference number and the date — not your email or name), so we can prove it happened and redo it if a backup is ever restored.
• Security and audit records are kept for up to 24 months (automatic removal at the end of that period is not switched on yet).
• Backups: our database backups are encrypted and rotate automatically, so a deleted account can remain in a backup until that backup expires. Backups are never used for normal access. If one is restored, your deletion is applied again.